INNOV IN MECCA
Find answers to common questions about our Wudu products
INNOV WUDU products are designed for fixed installation in homes, mosques, and commercial facilities. They include our premium wudu washers (INNV-PW10, INNV-PW09, INNV-PW12E, INNV-ONE) that are permanently installed near the bathroom sink or shower.
INNOV JOURNEY products are portable solutions for Muslims on the go. This includes our Travel Shattaf series and INNOVIA HYDRO BOTTLE, which can be easily carried during travel, to the office, or used in situations where traditional wudu facilities are not available.
Yes, our INNOV WUDU products are designed for easy installation. The extendable wudu washers (PW10, PW12E, ONE) can be connected to your existing faucet or water supply without major plumbing work. Each product comes with installation instructions, and most customers can complete the installation within 30 minutes with basic tools.
For commercial installations or if you need assistance, we recommend consulting with a local plumber.
Our wudu washers are designed to work with standard household water pressure (typically 0.05-0.8 MPa or 7-116 PSI). They work with both low and standard pressure water systems. For areas with very low water pressure, we recommend our INNV-PW09 model which is specifically optimized for such conditions.
Our products are made from high-quality materials designed for durability and hygiene:
Yes, we ship to customers worldwide. We have experience shipping to Europe, North America, and many other regions. Shipping costs and delivery times vary by destination. Please contact us for a shipping quote to your specific location.
Delivery times vary based on your location and the shipping method chosen:
We'll provide tracking information once your order is shipped.
We take great care in packaging our products to ensure they arrive safely. Each product is wrapped in protective material and placed in a sturdy box with adequate cushioning. For international shipping, we use reinforced packaging to withstand the rigors of transit.
We offer a manufacturer's warranty on all our products:
Our warranty covers manufacturing defects and mechanical failures under normal use. It does not cover damage caused by improper installation, misuse, or normal wear and tear.
We want you to be completely satisfied with your purchase. If you're not happy with your product, please contact us within 14 days of receiving it. Products must be unused and in their original packaging for a full refund or exchange. Return shipping costs are the responsibility of the buyer unless the return is due to a manufacturing defect.
Yes, our products are designed to handle both hot and cold water. They can safely operate with water temperatures ranging from 5°C to 60°C (41°F to 140°F). However, we recommend avoiding extremely hot water above 60°C as it may damage the seals and plastic components over time.
Our wudu washers can be used by children under adult supervision. The extendable design of models like INNV-ONE makes them particularly family-friendly, as the sprayer can be adjusted to a comfortable height for children. The Travel Shattaf is also great for families traveling with children.
Yes, we offer competitive pricing for bulk orders. Mosques, Islamic centers, hotels, and other businesses can benefit from significant discounts on larger orders. Please contact us with your requirements (product type, quantity, destination) and we'll provide a customized quote.
Regular cleaning ensures optimal performance and longevity:
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